Operating from a 128,000 square foot facility in Maryland, Total Biz Fulfillment provides comprehensive fulfillment services to domestic and international manufacturers in a variety of industries. The company ships to merchants such as Wal-Mart, Target, Kohl’s, and Toys “R” Us. Supporting these clients requires Total Biz Fulfillment to ship over 1,800 parcels per day—500 via small carrier—and strive for their goal of 100 percent accuracy, backed by a 100 percent service guarantee.

To achieve these exceptional service goals, Total Biz Fulfillment relies on IBM iSeries-based ERP software from Assist Cornerstone Technologies and Varsity’s ShipSoft shipping software. Installed in 1998, Total Biz Fulfillment’s state-of-the-art order fulfillment system replaced homegrown shipping software that contributed to inefficient order fulfillment processes and required a disproportionate level of technical resources to maintain compliance with carrier rates and regulations.

The key to delivering efficient order processing is seamless integration between their Assist Cornerstone ERP system and Varsity ShipSoft. Varsity’s flexible software design enabled Total Biz Fulfillment to successfully build their own interface between the two systems. Greg Wilburn, MIS Manager, notes, “We looked at competitive products, but we selected Varsity for their ease of integration.” Seamless integration allows Total Biz Fulfillment to accurately handle a higher volume of packages with fewer people.

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