Franklin Machine Products (FMP) was founded in the early 1900’s as a manufacturer of components for coffee urns. Today, with an inventory of over 8,000 food service equipment parts, FMP is one of the largest wholesale distributors of food service equipment parts in North America. The company ships over 1,000 UPS parcels per day of time-sensitive parts to customers throughout the United States and around the world.

FMP credits their eight decades of continuous growth to an unwavering commitment to exceptional customer service. Fast, accurate parts delivery is critical to maintaining customer satisfaction. “We promise our customers that if we receive an order by 5:00 p.m., it will leave our warehouse the same day,” notes Bob Fisher, FMP’s IT Director.

Delivering on their customer service promise required several information technology investments, starting with an IBM iSeries server. Next, FMP deployed DPS Extend’s enterprise resource software to run their inventory management, order placement, customer service, and accounting departments. With their core business functions fully automated, the company turned their attention to eliminating their shipping bottleneck. FMP selected Varsity ShipSoft-Parcel to replace a labor intensive, stand-alone UPS shipping station. Designed for the iSeries, ShipSoft-Parcel enabled FMP to leverage the reliability of their iSeries and integrated seamlessly into DPS Extend.

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